At REXOLI, your satisfaction is our top priority. We take great care in delivering high-quality skincare products and want you to have complete confidence when shopping with us. If for any reason you are not fully satisfied with your purchase, we’re here to help.
Eligibility for Return or Exchange:
We accept returns or exchanges only if the product you received is damaged, defective, or incorrect at the time of delivery. To qualify for a return or exchange, please make sure:
The item is unused, unopened, and in its original packaging.
You report the issue to our customer support within 48 hours of receiving your parcel.
Proof of purchase (such as your order number or receipt) is provided.
Process for Returns:
To initiate a return, contact our team via email or WhatsApp with your order details and reason for return. Once approved, you will be guided through the simple return process. Please note that customers are responsible for shipping the product back unless the error is from our side.
Refunds:
After we receive and inspect your returned product, your refund will be processed within 7 to 10 working days. Refunds are issued to your original payment method or as store credit, depending on your preference.
Non-Returnable Items:
For hygiene and safety reasons, products that have been opened, used, or tampered with cannot be returned. Promotional or discounted items are also non-refundable unless damaged upon delivery.
At REXOLI, we value your trust and strive to make every shopping experience smooth and satisfying. If you ever face an issue, our support team is always ready to assist you.
Whatsapp:
0312-7825063
Email:
support@rexoli.com
